NTISthis.com

Evidence Guide: MSS405013 - Facilitate holistic culture improvement in an organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405013 - Facilitate holistic culture improvement in an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Facilitate a company-wide appreciation for the competitive systems and practices strategy

  1. Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.
  2. Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.
  3. Facilitate the development of a systems approach to how the organisation works.
  4. Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.
  5. Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.
  6. Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.
  7. Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.
  8. Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.
Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of a systems approach to how the organisation works.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate application of knowledge about variation and ways to improve the operational processes

  1. Facilitate commitment to enterprise data collection procedures.
  2. Facilitate the identification of variation in processes.
  3. Facilitate review of processes with a view to reducing variation.
  4. Encourage the approach of building quality in and eliminating the need for end of process inspection.
Facilitate commitment to enterprise data collection procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the identification of variation in processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate review of processes with a view to reducing variation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the approach of building quality in and eliminating the need for end of process inspection.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of knowledge and skill acquisition

  1. Involve employees in identification of skill needs and any skills gaps.
  2. Develop strategies for training, skills acquisition and employee self-improvement.
  3. Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.
  4. Institute on and off-the-job training, as required.
  5. Institute a vigorous program of education and self-improvement for all employees.
  6. Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.
Involve employees in identification of skill needs and any skills gaps.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies for training, skills acquisition and employee self-improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Institute on and off-the-job training, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Institute a vigorous program of education and self-improvement for all employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of support within the organisation for competitive systems and practices

  1. Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.
  2. Encourage acceptance of change.
  3. Encourage employee commitment to and responsibility for the quality of their own work.
  4. Monitor the level of employee understanding and support for competitive systems and practices.
  5. Provide continuous feedback and communication of progress at all levels in implementing the strategy.
Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage acceptance of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage employee commitment to and responsibility for the quality of their own work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the level of employee understanding and support for competitive systems and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate a company-wide appreciation for the competitive systems and practices strategy

1.1

Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.

1.2

Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.

1.3

Facilitate the development of a systems approach to how the organisation works.

1.4

Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.

1.5

Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.

1.6

Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.

1.7

Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.

1.8

Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.

2

Facilitate application of knowledge about variation and ways to improve the operational processes

2.1

Facilitate commitment to enterprise data collection procedures.

2.2

Facilitate the identification of variation in processes.

2.3

Facilitate review of processes with a view to reducing variation.

2.4

Encourage the approach of building quality in and eliminating the need for end of process inspection.

3

Facilitate the development of knowledge and skill acquisition

3.1

Involve employees in identification of skill needs and any skills gaps.

3.2

Develop strategies for training, skills acquisition and employee self-improvement.

3.3

Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.

3.4

Institute on and off-the-job training, as required.

3.5

Institute a vigorous program of education and self-improvement for all employees.

3.6

Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.

4

Facilitate the development of support within the organisation for competitive systems and practices

4.1

Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.

4.2

Encourage acceptance of change.

4.3

Encourage employee commitment to and responsibility for the quality of their own work.

4.4

Monitor the level of employee understanding and support for competitive systems and practices.

4.5

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate a company-wide appreciation for the competitive systems and practices strategy

1.1

Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.

1.2

Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.

1.3

Facilitate the development of a systems approach to how the organisation works.

1.4

Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.

1.5

Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.

1.6

Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.

1.7

Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.

1.8

Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.

2

Facilitate application of knowledge about variation and ways to improve the operational processes

2.1

Facilitate commitment to enterprise data collection procedures.

2.2

Facilitate the identification of variation in processes.

2.3

Facilitate review of processes with a view to reducing variation.

2.4

Encourage the approach of building quality in and eliminating the need for end of process inspection.

3

Facilitate the development of knowledge and skill acquisition

3.1

Involve employees in identification of skill needs and any skills gaps.

3.2

Develop strategies for training, skills acquisition and employee self-improvement.

3.3

Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.

3.4

Institute on and off-the-job training, as required.

3.5

Institute a vigorous program of education and self-improvement for all employees.

3.6

Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.

4

Facilitate the development of support within the organisation for competitive systems and practices

4.1

Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.

4.2

Encourage acceptance of change.

4.3

Encourage employee commitment to and responsibility for the quality of their own work.

4.4

Monitor the level of employee understanding and support for competitive systems and practices.

4.5

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to facilitate culture improvement for an organisation, department or section and to facilitate:

an appreciation for competitive systems and practices

a reduction in variation

the development of knowledge and skills

an increased support for competitive systems and practices.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate culture improvement, including knowledge of:

competitive systems and practices tools relevant to the organisation and its processes, their features and benefits

the use of techniques for measuring support and culture

organisation processes

change management

persuasion and influence techniques

employee assistance available to facilitate coping with change.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Systems approach includes consideration of all of:

effect of changes

internal/external relationships through which products and services are produced

customer requirements

supplier issues

value stream member requirements

member of the public issues

other external individual, group or organisation.

Mechanisms to measure current understanding and support for competitive systems and practices include one or more of:

qualitative and/or quantitative methods

employee surveys

information from toolbox meetings and other employee consultations

monitoring of suggestion schemes

individual consultations with selected employees and employee representatives.